Shipping & Returns

Shipping

Orders are typically processed within 3 business days. All domestic orders are shipped via Registered Post through Australia Post at a flat rate of $10. Plus, enjoy free shipping on all Australian orders over $50. Tracking is included with every order, so you can easily keep an eye on your delivery.

 

Returns and Refunds
At Digby, we want you to love every step you take in our socks. We’re happy to offer refunds for change of mind or incorrect sizing, subject to the following conditions:

Refund Request: Must be made within 14 days of receiving your order.

Condition of Goods: Items must be in original, unused condition with all tags attached.

Return Shipping: Return shipping costs are the customer’s responsibility. Returned items must be received within 14 days of the refund request to qualify for a refund.

Processing Time: Refunds will be processed within 7 working days of receiving the returned goods, using the original payment method.

Please Note:

-Sale items are FINAL SALE and are not eligible for returns, refunds, or exchanges.

-Exchanges are not available at this time.

If you have any questions or need assistance, please contact our customer service team — we’re here to help!